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Use their toll-free claims reporting number
-- 1-888-NEW CLMS (639-2567) -- to enable them to process
the claim much faster, facilitating prompt, appropriate treatment for
the injured party by qualified, medical professionals*. Benefits include reduced paperwork (because they
complete the required forms), less time away from work for the injured
employee (because they establish light- and modified-duty assignments when
available), and potential insurance savings because of improved claims
experience!
When calling:
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Contact them immediately; only the administration of emergency care
should come first.
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Both the employer (or a designated representative) AND employee
should jointly make the call whenever possible.
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The whole process should take about 15 minutes, and they do all the
paperwork!
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The employer's tax identification and policy numbers will be
needed as well as the employee's social security number and
personnel file plus any accident reports.
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When appropriate, alternatives for light or modified duty will be
discussed.
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If a later follow-up call is required, use the same toll-free
number, and their automated telephone attendant will direct you to the
appropriate staff.
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